Direct Access is temporarily offline for Citibank

We are aware that Direct Access is offline for Citibank. This is preventing users of personal finance apps from downloading transactions. Our Direct Access team is currently working on getting the issue resolved for Banktivity. In the meantime, you can import your transaction using Banktivity’s built-in web browser or manually import from your bank. Here…

Direct Access is offline for Bank of America

We are aware that Direct Access is offline for Bank of America. This is preventing users of personal finance apps from downloading transactions. Our Direct Access team is currently working on getting the issue resolved for Banktivity. In the meantime, you can import your transaction using Banktivity’s built-in web browser or manually import from your…

Direct Access is offline for US Bank

UPDATE 11/27/2021: We have received confirmation from customers that they are now able to refresh their US Bank account using Direct Access in Banktivity. We are aware that Direct Access is offline for US Bank. This is preventing users of personal finance apps from downloading transactions. Our Direct Access team is currently working on getting…

Direct Access offline for American Express

We are aware that Direct Access is offline for American Express in order to download transactions using personal finance applications. Our Direct Access team is currently working on getting the issue resolved for Banktivity. In the meantime, you can import your transaction using Banktivity’s built-in web browser or manually import from your bank. Here is…

Synchrony is offline for Direct Access

We are aware that Direct Access is offline for Synchrony. This is preventing users of personal finance apps from downloading transactions. Our Direct Access team is currently working on getting the issue resolved for Banktivity. In the meantime, you can import your transaction using Banktivity’s built-in web browser or manually import from your bank. Here…

Capital One offline for Direct Access

We have been made aware of connection issues for customers trying to access their Capital One accounts via personal finance applications. We are hoping the issue is resolved quickly but in the meantime, you can import your transaction data into Banktivity using the built-in browser or an external browser. To manually import your data: Using…

USAA and Direct Access

10/27/21: We understand that this issue has been ongoing for some time and we are doing our best to resolve it as soon as possible. Yodlee, our data aggregator has been working with USAA directly to implement code changes in order to resolve this problem. We have been made aware of connection issues for customers…

Charles Schwab is offline for Direct Access customers

Charles Schwab is experiencing a technical issue that is preventing users of personal finance applications from refreshing their accounts. The ETA is not known at the moment but we will post updates here as we learn more. In the meantime, you can import your transactions using Banktivity’s built-in browser or an external web browser. To…

Fifth Third Bank is currently offline for Direct Access

6/16/2021: The issue has been resolved. 6/4/2021: We have learned that Fifth Third Bank is blocking Yodlee’s IP address. Yodlee is working with the bank directly in hopes they will grant access as they have in the past. We will post updates as we learn more. 6/3/2021: We are aware that Banktivity users are currently…

How to create a Salt Edge account and connect to my UK or EU banks

Banktivity 8.3 or higher includes support for downloading transactions from many UK/EU banks (PSD2/Open Banking supported Banks). Banktivity integrates with Salt Edge to download transactions from many banks in the UK and EU. Salt Edge is PCI DSS compliant and uses asymmetric cryptography so that private keys are stored on separate servers. You can read more about…