Direct Access is offline for Bank of America

We understand that Banktivity users are unable to refresh their Bank of America accounts. Our aggregator is working directly with Bank of America and hope to have this issue resolved shortly. To manually import your data: Using the built-in web browser Double-Click on the account name for the account you want to set up for Manual/Web…

Direct Access offline for Target

UPDATE 2/15/2021: Our aggregator has been working with Target over the last several months but unfortunately, Target is still blocking their IPs. They will continue to try to re-establish a connection but for now, they are forced to remove support for Direct Access. I know this is not favorable news and we are sorry for…

Direct Access and Optum Bank

Our Direct Access team has informed us that Optum Bank has introduced Google Captcha to their login protocol. At this time, Google Captcha is not supported but it should be implemented in the first quarter of 2020. In the meantime, you can use Manual/Web Downloads to import your transactions: Double-Click on the account name for…

Apple Card cannot be supported with Direct Access.

Currently Apple Card accounts are only accessible via the Apple Wallet app. Unfortunately, we cannot support mobile sites based with iOS access only as of now. Apple Card accounts would need to be updated manually in Banktivity until this changes. If Apple (or Goldman Sachs) decides to allow access to Apple Card account information online…

A message to our UK/EU users regarding Direct Access and Open Banking (Updated on 4/16/2020)

We learned from our Direct Access backend provider (Yodlee) that as of September 14th, 2019, IGG Software will be unable to support Direct Access for many Banking and Credit Card accounts held at UK and EU financial institutions. Loans, Mortgages, Bills, Stocks, and Insurance accounts will continue to be supported. This end of service is…

Wells Fargo transactions are importing into the wrong account

We are aware of an issue with Wells Fargo whereby transactions are being imported into the wrong accounts when using Direct Access. The Direct Access team is currently working on a fix. We will post an update when more information becomes available. Sorry for the inconvenience this is causing! Update (1/26) We are hoping for…