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Customer Support

At IGG Software, we pride ourselves on providing first-class customer service via our website and live chat.

95% Support Satisfaction

   
Based on last 30 days of live chat feedback

It's as Easy as 1-2-3

So that we can better assist you, please follow each of these steps to resolve your issue.

Frequently Asked Questions

No! With our new subscription (that doesn't suck), you pay once and get access to all of the new apps (Mac, iPhone and iPad).

Your data is yours and the apps keep working in “basic mode”. That means you can keep using the apps to track your finances, but premium features, support, and connected services like Cloud Sync, Direct Access, stock price downloading, etc. will not be available unless you renew. You can read more about our subscription here.

Yes!

You can try the Banktivity apps for free for 30 days. After 30 days, your credit card will be billed based on the selected tier (bronze, silver or gold). During your trial you can switch tiers as much as you’d like to help you decide which is the right feature set for your financial tracking needs.

You can convert your remaining Direct Access time to your new subscription. On the Mac you do this by going to File > Subscription > View My Subscription. On iOS, tap the gear (settings) icon and go to Subscription.

Yes! If you download the app from us, your subscription will managed through our secure servers. If you download the app from the Mac App Store or iOS App Store and sign up through one of those apps, your subscription will be through Apple.

Banktivity has built-in Help files that you can access from the main menu.

Banktivity is a subscription model so there is no need to purchase upgrades. New features and bug fixes will be rolled out in updates. If you are upgrading from a previous version to the new Banktivity, any Direct Access time you have can be transferred.

We do not recommend syncing previous versions of Banktivity with a Subscription Banktivity document. There are some items that will not sync properly and may present unforeseen consequences.

Yes! Banktivity Cloud Sync keeps your documents in sync between all of your Macs and mobile devices, seamlessly. Cloud Sync is included in all of the Banktivity subscription tiers.

Possibly. Please use our contact form to submit your request and we will certainly consider it. Many of our programs' features are a result of user feedback

No, we offer customer support via live chat, email, and online support articles. This allows us to ensure that all of our support representatives are knowledgeable, responsive, and based here in the United States. We are confident that this policy is the most effective way for us to meet your support needs.

Banktivity for Mac is optimized for macOS 11 Big Sur but also runs on macOS 10.15 Catalina. Banktivity on iPad and iPhone requires iOS 13 or higher.

2. Search Support Articles

Check our knowledge base for solutions to common issues with Banktivity.

3. Get Personalized Help

Our support representatives are skilled technicians based in the USA.

If you are seeing an error using Direct Access for any of your UK or EU held banks, please click here to read more.

Trouble with transaction downloads or bank connectivity? Click here to view known issues.


Currently, over 15,000 bank connections are working properly. A few are experiencing intermittent or temporary problems:

Direct Access:

  • The list of banks with known issues is currently unavailable. Please check with the support team if you are having trouble.

Direct Download/OFX:

  • BB&T Banking and Bill Payment
  • BBVA Compass
  • Fidelity Net Benefits 401k (Retirement)
  • 5th Third Bank
  • Vanguard

If your bank is on this list, we appreciate your patience as we work to resolve the issue as quickly as possible. You may need to refresh your bank connection once the issue has been resolved. If you do not see your financial institution here, please contact us using one of the options below so that we can assist you.

 

Open a Support Ticket

Submit a bug report, feature request, or general inquiry. For immediate assistance, use our live chat service.

Contact support

Chat With Our Experts

Live chat is available from 9am to 5pm Eastern Monday through Friday.

The new Banktivity, now available

October 26, 2020 | 76 Comments

Today I’m happy to announce our new Banktivity is out of beta and available on macOS and iOS. Check out www.banktivity.com to download the...

Read blog


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November 26, 2020, 04:30 PM

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