A California native, Ian's academic background was in biology, botany and environmental studies. He comes to the field of technology purely out of personal passion, and has been writing Mac software for over two decades. He's also an avid birdwatcher, a soccer player, an old-time fiddler and an organic gardener. He lives in southern Oregon with his wife and two sons.

Kristen is one of our senior support specialists. A Vermont native and proud Mac user since 1985, she is a former K-12 health, physical education, and technology teacher. She enjoys gardening, landscaping and generally anything that involves being outside. You can sometimes find her driving a 40-foot RV across the country with her family in tow.

Dave's first coding experience was learning BASIC on a TRS-80. He's been programming since he was eight, and a Mac user since 1984. He would probably work here for free, but his wife reminds him they've got to feed their three kids and two cats. Dave's also a gaming enthusiast - console, PC/Mac, board games, tabletop games, card games - an aspiring game designer, and a huge fan of geek culture in general. He used to play Irish folk music in bars, but these days he's more likely found in his own kitchen. He's really excited about baking.

Developer Aaron Sutton grew up in SoCal, took a degree in Cognitive Science from UCSD, and in 17 years at Intuit, had the opportunity to work on multiple finance products and multiple platforms. But you're more likely to find him outdoors than anywhere else: scuba diving, snow skiing, golfing, playing tennis, camping, or just involved in his two kids' activities, including Little League and soccer.

Born and raised in southern New Hampshire, Justin joined the IGG team in March of 2016. Having worked in customer service for more than half a decade, with a passion for technology and helping others, he fits right in here at IGG. If you can't find Justin online helping customers, he is likely scanning the shorelines of NH for sea glass and other treasures, or driving around looking for unexplored areas to set up camp in.

Marcie has done a bit of wandering. Originally from San Diego, she’s moved around a bit since 2020 and currently resides in Georgia. In addition to joining our customer support team, Marcie is pursuing a degree in Computer Science while studying multiple languages. Her eclectic musical tastes range from alternative R&B, 80’s Japanese disco (“City Pop”) and old video game soundtracks. Marcie loves Japanese cuisine She suggests that a great way to start a is with a traditional Japanese breakfast. (The meal, not the band).

As System Administrator for IGG, Joel Poukkula lives in the great IGG underbelly ensuring smooth operations and protecting customer data. He is a multi-faceted talent behind this website, our online store, product documentation, and pretty much anything else backstage at IGG. Joel honed his skills maintaining cantankerous and very busy servers when he worked in Intuit's deepest, darkest tax environments. He enjoys spending time with his two children and gigantic dog (120 lbs.) and occasionally surfing.

Allison is IGG's Office Manager; she keeps the train from leaving the rails. Originally from California, Allison made the long trek up to Oregon to thankfully join the IGG team. She has a degree in Resort and lodging Management with a minor in Human Resources. Allison and her husband have a five-month-old and share their abode with a French Bulldog and a Cat. In her spare time, Allison enjoys yoga, and drinking wine (usually not at the same time).

The head of IGG's technology team, James Gillespie has been a Mac developer for some three decades. He spent much of that time with Intuit, where he created consumer financial software for projects ranging from tax software and mortgage qualification applications to high-volume websites for businesses and consumers. Based in San Diego, James is married, with one son, and the brother of IGG's founder, Ian Gillespie.

Nicole was born in Puerto Rico. At the age of twelve her family moved to Virginia where she attended and finished up her schooling, including three years of College for an Associates degree in IT with a concentration in Web Development and Mobile Apps Programing. During college she worked as a Spanish tutor and as a restaurant cook. At the end of college she worked as an electronics repair technician. In 2021 she moved with her family to Florida, there she found a job as a phone repair technician till the late months of 2022 when she met her girlfriend and moved up to central Vermont. With her upbringing Nicole is bi-lingual in Spanish and English. Nicole has her feet in a few interests, her top ones involves horror films, music and gaming. She games on all consoles but none beat her love for the PC (she has a sweet hand built machine for her own gaming PC). And to top it off she really loves dogs!

Bree is a dedicated tech support professional with a passion for problem-solving and customer service. Outside of her work, she is a novice crocheter, primarily creating amigurumi, and a novice gamer, primarily trying to remember which button is ‘jump’. Bree is also a fan of live music, willing to travel to other states (or countries) to see her favorite artists (Noah Kahan, Hozier, and Maggie Rogers). Despite these varied interests, most of her free time is actually spent watching TV, curled up with her cat, Nessie, whom she’s had since 2010.

Meet Natalie Hernandez, a dedicated professional with a strong passion for customer service and technical support. With over a decade of experience in customer service and management, Natalie plays a key role on the IGG team, providing exceptional customer service and technical support. Born and raised in Utah, Natalie later moved to California, where she met her husband. Together, they decided to settle in Oregon to start their family. As a proud mother of two, Natalie enjoys balancing her career with family life. Outside of work, you can often find her exploring the Oregon coast with her family, searching for beach treasures and enjoying the outdoors.