For answers to the most common questions about Banktivity, please search these help articles. For all other questions, contact support.
Banktivity 7
5
Manual Import of QFX and/or QIF files from Chase not working
3Capital One 360 accounts not downloading new transactions
0Cannot connect with American Express
28Direct Access is not working with Citibank
19After upgrading to Banktivity 7 I need to repeatedly sign in to my Banktivity ID account and/or enter my Cloud Sync password
9How do I start a new reconciliation statement in Banktivity 7?
11FIXED: Vanguard accounts won’t connect using Direct Connect/OFX in v7 but still connect in v6
7Invalid security symbols causes Banktivity 7 to crash on launch
4Free Trials and Upgrades now available from the Mac App Store
32I’d like to upgrade to Banktivity 7 from a previous version, is there a discounted price?
Banktivity 6
5
Manual Import of QFX and/or QIF files from Chase not working
3Capital One 360 accounts not downloading new transactions
0Cannot connect with American Express
28Direct Access is not working with Citibank
11FIXED: Vanguard accounts won’t connect using Direct Connect/OFX in v7 but still connect in v6
16How much does Banktivity 7 cost? (full version and upgrades)
3How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?
0Affinity Plus CU no longer supports OFX/Direct Connect
8How are investment account balances calculated?
6TD Bank: directions for enabling OFX importing
Banktivity for iPhone
Banktivity for iPhone
3
Capital One 360 accounts not downloading new transactions
0Cannot connect with American Express
28Direct Access is not working with Citibank
3How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?
8Direct Access issues with American Express
11What is a “deep refresh” when using Direct Access?
2Sync error after upgrading to Banktivity for iOS 4
5What versions of Cloud Sync are supported with Banktivity for iOS 4
12How to Upgrade from Banktivity for iOS Version 3 to Version 4
16Why are mutual fund quotes a day behind?
Banktivity 5
Banktivity 5
5
Manual Import of QFX and/or QIF files from Chase not working
3Capital One 360 accounts not downloading new transactions
0Cannot connect with American Express
2New iPad Pro and Banktivity for iPad is crashing.
16How much does Banktivity 7 cost? (full version and upgrades)
3How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?
0Affinity Plus CU no longer supports OFX/Direct Connect
8How are investment account balances calculated?
6TD Bank: directions for enabling OFX importing
0Can’t send DMG files via Gmail
Banktivity for iPad
Banktivity for iPad
3
Capital One 360 accounts not downloading new transactions
0Cannot connect with American Express
28Direct Access is not working with Citibank
3How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?
8Direct Access issues with American Express
11What is a “deep refresh” when using Direct Access?
2Sync error after upgrading to Banktivity for iOS 4
5What versions of Cloud Sync are supported with Banktivity for iOS 4
12How to Upgrade from Banktivity for iOS Version 3 to Version 4
16Why are mutual fund quotes a day behind?
iBank 4
iBank 4
5
Manual Import of QFX and/or QIF files from Chase not working
16How much does Banktivity 7 cost? (full version and upgrades)
0Can’t send DMG files via Gmail
6Capital One Bank discontinuing Direct Download/Bill Pay (OFX).
10Why are Chase QIF exports no longer importing into my accounts?
5Is iBank 4 supported with macOS Sierra, 10.12?
23iBiz is not working with macOS Sierra, 10.12
20I got a new computer or installed a new OS, how do I get iBank back up and running again?
29How do I solve, “‘iBank 5’ is damaged and can’t be opened.”
17Where can I download Banktivity/iBank for Mac?
Banktivity Investor
Banktivity Investor
10