Support Articles

11

Downloading stock and other security prices

5

Transactions from previously reconciled statements become unreconciled

3

Downloading prices for Cryptocurrencies in Banktivity 7

24

Which stock exchanges are supported for security price downloads?

20

Issues with multiple prompts for MFA/2FA codes when accounts update

2

Supported currencies and directions for manually updating exchange rates for unsupported currencies

1

403 Forbidden Error

2

Direct Access and Optum Bank

25

Banktivity 6 is not supported on macOS Catalina

22

Discover accounts not connecting using Direct Download (OFX)

2

Supported currencies and directions for manually updating exchange rates for unsupported currencies

1

403 Forbidden Error

2

Direct Access and Optum Bank

25

Banktivity 6 is not supported on macOS Catalina

22

Discover accounts not connecting using Direct Download (OFX)

27

Direct Download/Bill Pay (OFX) with Citi Credit Cards

7

Direct Access issues with PNC

150

Apple Card cannot be supported with Direct Access.

141

A message to our UK/EU users regarding Direct Access and Open Banking (Updated on 4/16/2020)

1

Setting up Direct Connect/OFX Bill Pay with TD Bank

2

Direct Access and Optum Bank

7

Direct Access issues with PNC

23

macOS Catalina Beta and iOS 13 Beta

150

Apple Card cannot be supported with Direct Access.

141

A message to our UK/EU users regarding Direct Access and Open Banking (Updated on 4/16/2020)

12

Crash after updating to Banktivity 7.2.1 for iPhone or iPad

6

Direct Download (OFX) issues with USAA Federal Savings Bank

7

Capital One 360 accounts not downloading new transactions

4

Cannot connect with American Express

9

How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?

2

Direct Access and Optum Bank

25

Banktivity 6 is not supported on macOS Catalina

22

Discover accounts not connecting using Direct Download (OFX)

27

Direct Download/Bill Pay (OFX) with Citi Credit Cards

7

Direct Access issues with PNC

150

Apple Card cannot be supported with Direct Access.

141

A message to our UK/EU users regarding Direct Access and Open Banking (Updated on 4/16/2020)

1

Setting up Direct Connect/OFX Bill Pay with TD Bank

2

Setting up Direct Download with Chase.

1

Direct Access issues with USAA

2

Direct Access and Optum Bank

7

Direct Access issues with PNC

23

macOS Catalina Beta and iOS 13 Beta

150

Apple Card cannot be supported with Direct Access.

141

A message to our UK/EU users regarding Direct Access and Open Banking (Updated on 4/16/2020)

12

Crash after updating to Banktivity 7.2.1 for iPhone or iPad

7

Capital One 360 accounts not downloading new transactions

4

Cannot connect with American Express

9

How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?

11

Direct Access issues with American Express

150

Apple Card cannot be supported with Direct Access.

6

Direct Download (OFX) issues with USAA Federal Savings Bank

21

Manual Import of QFX and/or QIF files from Chase not working

21

How much does Banktivity 7 cost? (full version and upgrades)

2

Can’t send DMG files via Gmail

7

Capital One Bank discontinuing Direct Download/Bill Pay (OFX).

10

Why are Chase QIF exports no longer importing into my accounts?

5

Is iBank 4 supported with macOS Sierra, 10.12?

23

iBiz is not working with macOS Sierra, 10.12

21

I got a new computer or installed a new OS, how do I get iBank back up and running again?

10

Where can I find details regarding the latest Banktivity update?

7

How do I sync with iBank Investor with Banktivity 5?

4

I reinstalled iBank Investor. Now I am seeing ads again, even though I paid to remove them. How can I remove the ads?

2

Do I need a Direct Access subscription in order to sync with iBank Investor?

9

Does IGG Software offer phone support for Banktivity?

3

How can I request a new feature?

0

I think I found a bug, how do I report it?