For answers to the most common questions about Banktivity, please search these help articles. For all other questions, contact support.

Banktivity 7 Banktivity 7

1

Issues with multiple prompts for MFA/2FA codes when accounts update

 0

Supported currencies and directions for manually updating exchange rates for unsupported currencies

 0

403 Forbidden Error

 1

Direct Access and Optum Bank

 17

Banktivity 6 is not supported on macOS Catalina

 22

Discover accounts not connecting using Direct Download (OFX)

 24

Direct Download/Bill Pay (OFX) with Citi Credit Cards

 7

Direct Access issues with PNC

 21

macOS Catalina Beta and iOS 13 Beta

 94

Apple Card cannot be supported with Direct Access.

Banktivity 6 Banktivity 6

0

Supported currencies and directions for manually updating exchange rates for unsupported currencies

 0

403 Forbidden Error

 1

Direct Access and Optum Bank

 17

Banktivity 6 is not supported on macOS Catalina

 22

Discover accounts not connecting using Direct Download (OFX)

 24

Direct Download/Bill Pay (OFX) with Citi Credit Cards

 7

Direct Access issues with PNC

 94

Apple Card cannot be supported with Direct Access.

 114

A message to our UK/EU users regarding Direct Access

 1

Setting up Direct Connect/OFX Bill Pay with TD Bank

Banktivity for iPhone Banktivity for iPhone

0

403 Forbidden Error

 1

Direct Access and Optum Bank

 7

Direct Access issues with PNC

 21

macOS Catalina Beta and iOS 13 Beta

 94

Apple Card cannot be supported with Direct Access.

 114

A message to our UK/EU users regarding Direct Access

 12

Crash after updating to Banktivity 7.2.1 for iPhone or iPad

 5

Direct Download (OFX) issues with USAA Federal Savings Bank

 7

Capital One 360 accounts not downloading new transactions

 3

Cannot connect with American Express

Banktivity 5 Banktivity 5

0

403 Forbidden Error

 1

Direct Access and Optum Bank

 17

Banktivity 6 is not supported on macOS Catalina

 22

Discover accounts not connecting using Direct Download (OFX)

 24

Direct Download/Bill Pay (OFX) with Citi Credit Cards

 7

Direct Access issues with PNC

 94

Apple Card cannot be supported with Direct Access.

 114

A message to our UK/EU users regarding Direct Access

 1

Setting up Direct Connect/OFX Bill Pay with TD Bank

 1

Setting up Direct Download with Chase.

Banktivity for iPad Banktivity for iPad

0

403 Forbidden Error

 1

Direct Access and Optum Bank

 7

Direct Access issues with PNC

 21

macOS Catalina Beta and iOS 13 Beta

 94

Apple Card cannot be supported with Direct Access.

 114

A message to our UK/EU users regarding Direct Access

 12

Crash after updating to Banktivity 7.2.1 for iPhone or iPad

 7

Capital One 360 accounts not downloading new transactions

 3

Cannot connect with American Express

 7

How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?

iBank 4 iBank 4

94

Apple Card cannot be supported with Direct Access.

 5

Direct Download (OFX) issues with USAA Federal Savings Bank

 18

Manual Import of QFX and/or QIF files from Chase not working

 20

How much does Banktivity 7 cost? (full version and upgrades)

 1

Can’t send DMG files via Gmail

 7

Capital One Bank discontinuing Direct Download/Bill Pay (OFX).

 10

Why are Chase QIF exports no longer importing into my accounts?

 5

Is iBank 4 supported with macOS Sierra, 10.12?

 23

iBiz is not working with macOS Sierra, 10.12

 20

I got a new computer or installed a new OS, how do I get iBank back up and running again?

Banktivity Investor Banktivity Investor

10

Where can I find details regarding the latest Banktivity update?

 7

How do I sync with iBank Investor with Banktivity 5?

 4

I reinstalled iBank Investor. Now I am seeing ads again, even though I paid to remove them. How can I remove the ads?

 2

Do I need a Direct Access subscription in order to sync with iBank Investor?

 9

Does IGG Software offer phone support for Banktivity?

 3

How can I request a new feature?

 0

I think I found a bug, how do I report it?