For answers to the most common questions about Banktivity, please search these help articles. For all other questions, contact support.
Banktivity 7
18
Direct Access is not working with Citibank
13After upgrading to Banktivity 7 I need to repeatedly sign in to my Banktivity ID account and/or enter my Cloud Sync password
9How do I start a new reconciliation statement in Banktivity 7?
11FIXED: Vanguard accounts won’t connect using Direct Connect/OFX in v7 but still connect in v6
6Invalid security symbols causes Banktivity 7 to crash on launch
4Free Trials and Upgrades now available from the Mac App Store
22I’d like to upgrade to Banktivity 7 from a previous version, is there a discounted price?
5How do I import my Banktivity 6 or 5 data into Banktivity 7?
14How much does Banktivity 7 cost? (full version and upgrades)
26Banktivity keeps asking me to sign in to my Direct Access accounts, enter my Cloud Sync Document Password and/or Banktivity ID Account
Banktivity 6
18
Direct Access is not working with Citibank
11FIXED: Vanguard accounts won’t connect using Direct Connect/OFX in v7 but still connect in v6
14How much does Banktivity 7 cost? (full version and upgrades)
2How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?
0Affinity Plus CU no longer supports OFX/Direct Connect
4How are investment account balances calculated?
6TD Bank: directions for enabling OFX importing
0Can’t send DMG files via Gmail
5Import Rule setting for a payee that changes based on date, location, etc…
7Direct Access issues with American Express
Banktivity for iPhone
Banktivity for iPhone
18
Direct Access is not working with Citibank
2How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?
7Direct Access issues with American Express
10What is a “deep refresh” when using Direct Access?
2Sync error after upgrading to Banktivity for iOS 4
5What versions of Cloud Sync are supported with Banktivity for iOS 4
12How to Upgrade from Banktivity for iOS Version 3 to Version 4
16Why are mutual fund quotes a day behind?
7Banktivity 6: How to fix an “Invalid Document ID” error using Cloud Sync
21How can I find my Cloud Document encryption password?
Banktivity 5
Banktivity 5
2
New iPad Pro and Banktivity for iPad is crashing.
14How much does Banktivity 7 cost? (full version and upgrades)
2How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?
0Affinity Plus CU no longer supports OFX/Direct Connect
4How are investment account balances calculated?
6TD Bank: directions for enabling OFX importing
0Can’t send DMG files via Gmail
7Direct Access issues with American Express
10What is a “deep refresh” when using Direct Access?
5Capital One Bank discontinuing Direct Download/Bill Pay (OFX).
Banktivity for iPad
Banktivity for iPad
18
Direct Access is not working with Citibank
2How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?
7Direct Access issues with American Express
10What is a “deep refresh” when using Direct Access?
2Sync error after upgrading to Banktivity for iOS 4
5What versions of Cloud Sync are supported with Banktivity for iOS 4
12How to Upgrade from Banktivity for iOS Version 3 to Version 4
16Why are mutual fund quotes a day behind?
7Banktivity 6: How to fix an “Invalid Document ID” error using Cloud Sync
21How can I find my Cloud Document encryption password?
iBank 4
iBank 4
14
How much does Banktivity 7 cost? (full version and upgrades)
0Can’t send DMG files via Gmail
5Capital One Bank discontinuing Direct Download/Bill Pay (OFX).
10Why are Chase QIF exports no longer importing into my accounts?
4Is iBank 4 supported with macOS Sierra, 10.12?
23iBiz is not working with macOS Sierra, 10.12
20I got a new computer or installed a new OS, how do I get iBank back up and running again?
29How do I solve, “‘iBank 5’ is damaged and can’t be opened.”
14Where can I download Banktivity/iBank for Mac?
33Does iBank 4 work with Mac OS X Yosemite?
Banktivity Investor
Banktivity Investor
10