For answers to the most common questions about Banktivity, please search these help articles. For all other questions, contact support.

Banktivity 6 Banktivity 6

0

How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?

 0

Affinity Plus CU no longer supports OFX/Direct Connect

 3

How are investment account balances calculated?

 5

TD Bank: directions for enabling OFX importing

 0

Can’t send DMG files via Gmail

 3

Import Rule setting for a payee that changes based on date, location, etc…

 6

Direct Access issues with American Express

 7

How can I archive my older Banktivity 6 data or start a new year?

 16

Wells Fargo transactions are importing into the wrong account

 9

What is a “deep refresh” when using Direct Access?

Banktivity for iPhone Banktivity for iPhone

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How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?

 6

Direct Access issues with American Express

 9

What is a “deep refresh” when using Direct Access?

 2

Sync error after upgrading to Banktivity for iOS 4

 5

What versions of Cloud Sync are supported with Banktivity for iOS 4

 12

How to Upgrade from Banktivity for iOS Version 3 to Version 4

 16

Why are mutual fund quotes a day behind?

 7

Banktivity 6: How to fix an “Invalid Document ID” error using Cloud Sync

 20

How can I find my Cloud Document encryption password?

 39

How do I set up Cloud Sync in Banktivity 6?

Banktivity 5 Banktivity 5

0

How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?

 0

Affinity Plus CU no longer supports OFX/Direct Connect

 3

How are investment account balances calculated?

 5

TD Bank: directions for enabling OFX importing

 0

Can’t send DMG files via Gmail

 6

Direct Access issues with American Express

 9

What is a “deep refresh” when using Direct Access?

 5

Capital One Bank discontinuing Direct Download/Bill Pay (OFX).

 5

What versions of Cloud Sync are supported with Banktivity for iOS 4

 16

Why are mutual fund quotes a day behind?

Banktivity for iPad Banktivity for iPad

0

How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?

 6

Direct Access issues with American Express

 9

What is a “deep refresh” when using Direct Access?

 2

Sync error after upgrading to Banktivity for iOS 4

 5

What versions of Cloud Sync are supported with Banktivity for iOS 4

 12

How to Upgrade from Banktivity for iOS Version 3 to Version 4

 16

Why are mutual fund quotes a day behind?

 7

Banktivity 6: How to fix an “Invalid Document ID” error using Cloud Sync

 20

How can I find my Cloud Document encryption password?

 39

How do I set up Cloud Sync in Banktivity 6?

iBank 4 iBank 4

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Can’t send DMG files via Gmail

 5

Capital One Bank discontinuing Direct Download/Bill Pay (OFX).

 10

Why are Chase QIF exports no longer importing into my accounts?

 4

Is iBank 4 supported with macOS Sierra, 10.12?

 23

iBiz is not working with macOS Sierra, 10.12

 19

I got a new computer or installed a new OS, how do I get iBank back up and running again?

 29

How do I solve, “‘iBank 5’ is damaged and can’t be opened.”

 12

Where can I download Banktivity/iBank for Mac?

 33

Does iBank 4 work with Mac OS X Yosemite?

 2

Will iBank for iPhone sync with iBank 4?

Banktivity Investor Banktivity Investor

10

Where can I find details regarding the latest Banktivity update?

 7

How do I sync with iBank Investor with Banktivity 5?

 4

I reinstalled iBank Investor. Now I am seeing ads again, even though I paid to remove them. How can I remove the ads?

 2

Do I need a Direct Access subscription in order to sync with iBank Investor?

 8

Does IGG Software offer phone support for Banktivity?

 3

How can I request a new feature?

 0

I think I found a bug, how do I report it?