For answers to the most common questions about Banktivity, please search these help articles. For all other questions, contact support.
Banktivity 7
2
Capital One 360 accounts not downloading new transactions
0Cannot connect with American Express
24Direct Access is not working with Citibank
17After upgrading to Banktivity 7 I need to repeatedly sign in to my Banktivity ID account and/or enter my Cloud Sync password
9How do I start a new reconciliation statement in Banktivity 7?
11FIXED: Vanguard accounts won’t connect using Direct Connect/OFX in v7 but still connect in v6
7Invalid security symbols causes Banktivity 7 to crash on launch
4Free Trials and Upgrades now available from the Mac App Store
29I’d like to upgrade to Banktivity 7 from a previous version, is there a discounted price?
9How do I import my Banktivity 6 or 5 data into Banktivity 7?
Banktivity 6
2
Capital One 360 accounts not downloading new transactions
0Cannot connect with American Express
24Direct Access is not working with Citibank
11FIXED: Vanguard accounts won’t connect using Direct Connect/OFX in v7 but still connect in v6
15How much does Banktivity 7 cost? (full version and upgrades)
2How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?
0Affinity Plus CU no longer supports OFX/Direct Connect
5How are investment account balances calculated?
6TD Bank: directions for enabling OFX importing
0Can’t send DMG files via Gmail
Banktivity for iPhone
Banktivity for iPhone
2
Capital One 360 accounts not downloading new transactions
0Cannot connect with American Express
24Direct Access is not working with Citibank
2How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?
7Direct Access issues with American Express
11What is a “deep refresh” when using Direct Access?
2Sync error after upgrading to Banktivity for iOS 4
5What versions of Cloud Sync are supported with Banktivity for iOS 4
12How to Upgrade from Banktivity for iOS Version 3 to Version 4
16Why are mutual fund quotes a day behind?
Banktivity 5
Banktivity 5
2
Capital One 360 accounts not downloading new transactions
0Cannot connect with American Express
2New iPad Pro and Banktivity for iPad is crashing.
15How much does Banktivity 7 cost? (full version and upgrades)
2How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?
0Affinity Plus CU no longer supports OFX/Direct Connect
5How are investment account balances calculated?
6TD Bank: directions for enabling OFX importing
0Can’t send DMG files via Gmail
7Direct Access issues with American Express
Banktivity for iPad
Banktivity for iPad
2
Capital One 360 accounts not downloading new transactions
0Cannot connect with American Express
24Direct Access is not working with Citibank
2How do I delete my Direct Access banks and cloud sync data from IGG Software’s servers?
7Direct Access issues with American Express
11What is a “deep refresh” when using Direct Access?
2Sync error after upgrading to Banktivity for iOS 4
5What versions of Cloud Sync are supported with Banktivity for iOS 4
12How to Upgrade from Banktivity for iOS Version 3 to Version 4
16Why are mutual fund quotes a day behind?
iBank 4
iBank 4
15
How much does Banktivity 7 cost? (full version and upgrades)
0Can’t send DMG files via Gmail
6Capital One Bank discontinuing Direct Download/Bill Pay (OFX).
10Why are Chase QIF exports no longer importing into my accounts?
5Is iBank 4 supported with macOS Sierra, 10.12?
23iBiz is not working with macOS Sierra, 10.12
20I got a new computer or installed a new OS, how do I get iBank back up and running again?
29How do I solve, “‘iBank 5’ is damaged and can’t be opened.”
16Where can I download Banktivity/iBank for Mac?
33Does iBank 4 work with Mac OS X Yosemite?
Banktivity Investor
Banktivity Investor
10