Welcome to Support
At IGG Software, we pride ourselves on providing first-class customer service via email and our online user forums. We typically respond to email within 24 hours on weekdays, and often much sooner. Please allow a longer response time on weekends.
So that we can better assist you, please follow each of the steps below to help us resolve your issue:
1) Check for known issues:
2) Read the Frequently Asked Questions (FAQ):
- Where is my registration code?
- It is embedded in the text of the email with its subject line beginning, "Thanks for purchasing...," which you should have received after completing your order. Please allow 24 hours for order processing. If you have lost your code or cannot locate the email containing it, please use the form at right or send an email to support
iggsoftware.com and we will attempt to recover your information.
- I purchased iBank at a retail store. Can I upgrade to iBank 3 for free?
- If you purchased the boxed version of iBank from a retail store such as the Apple Store, Office Depot, or Amazon.com any time after January 14, 2008, you qualify for a free upgrade. Please scan your dated purchase receipt and email it to promotionsiggsoftware.com. When we receive your proof of purchase, we will send you a free license for iBank 3.
- I'm a registered user of iBank 2. Can I upgrade to iBank 3 for free?
- Anyone who purchased iBank 2 from our online store (including orders placed directly through the software) between January 14 and February 26, 2008, is eligible for a free upgrade to iBank 3. Please forward a copy of your confirmation email to promotionsiggsoftware.com. When we receive your proof of purchase, we will send you a free license for iBank 3. If you purchased outside those dates, you can buy an upgrade license for US $29.99 - submit your order directly through the iBank 3 application to obtain the upgrade price.
- Where is my order? I haven't received anything in the mail....
- We don't ship any physical products. After purchasing, you will receive an email containing your registration code. Download the correct application from our website and enter your registration code to unlock the trial restrictions.
- What is your upgrade policy and how do I upgrade?
- We don't charge for upgrades until we release a full unit incremental release. For example, upgrading from iBiz 2.1 to iBiz 2.2 is free, while 2.x to 3.x would require purchasing an upgrade registration key.
- To download the latest version, go to the appropriate product page and click the "Download" button. The downloaded version will work in demo mode if you are not registered or it will recognize that you already registered and you will be ready to go!
- Do you accept PayPal?
- No, we are currently not accepting PayPal payments for our software.
- What is your refund policy?
- We offer a 30-day money-back guarantee on all of our software. Purchase a license, register the software, and use it unrestricted for up to a month. If you are not satisified for any reason, email us at infoiggsoftware.com and we will refund the purchase in full. Please note that we can only accept returns for products purchased via our online store - purchases made from an Apple Store, Office Depot, Amazon.com, and other retailers are subject to those stores' refund policies.
- I have a killer feature request, will you implement it?
- Possibly. Please send feature requests to feature_requestsiggsoftware.com and we will certainly consider it. Many of our programs' features are a result of user feedback.
- I am a registered owner of iBiz, is there a discount upgrade path to iBiz Professional?
- We can offer you a $40 discount (the value of an additional client license) if you want to upgrade to iBiz Pro. Just contact us via email, and we will send you a coupon code to use with your iBiz Professional purchase.
- Do you offer any sort of educational and/or military discount?
- Yes, both. Full-time students and faculty who can submit proof of their educational affiliation are eligible for 20% off purchases made through our online store. For students, we typically request a copy of your registration receipt or course schedule; for faculty, a scan of your ID card or a link to your online staff profile. US military personnel, please scan your military ID card and email it to us to receive a 20% discount. Send your information to us at infoiggsoftware.com and we'll send you back a coupon code which you can to redeem the discount when you submit your order at our online store.
- Will your applications work for non-U.S. customers?
- Yes, all of our applications should work regardless of your location. In most cases our programs use your currency and format settings from System Preferences. Our software is written in English, but iBank has also been translated into French. We have thousands of users in over 50 countries successfully using our products.
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3) Search our user forums:
4) Send us an email:
For additional contact information, please visit our contact page.
