We're a lot like you. We're Mac users. We like to go outside on sunny days. We have kids and mortgages and dogs. We are real people who happen to make software. It's creative, it's fun, and it can be really, really hard. Some days we feel pretty smart, but we never have all the answers. And when everything goes right, we get to help people like ourselves live a little bit better. That feels pretty good.
We write applications for Macs and Apple mobile devices. We love our gadgets, but we love our families even more. So we try to help folks like us manage our paychecks and our bills and our future. We also spend more hours than anything else here doing something important: communicating with our users. That means solving your problems, listening to your comments, learning new things or hearing great ideas. It also means we develop our apps in a kind of partnership with you: people who buy them, use them, depend on them, and sometimes, even love them.
IGG Software, Inc. is a small company based in Putney, Vermont. It was started by Ian G. Gillespie, so his initials became its name. Ian is a real person, too, even if we hardly see him. We work virtually. That means we use everyday tools like email and chat to communicate among ourselves or with partners and customers, without coming in to an office. Instead, we are spread out around Vermont, across the country, or occasionally even abroad. No commuting cuts our carbon output, which is nice, but it also means we are a happy, motivated bunch. We wake up, plug in, and rock out.
A California native, Ian's academic background was in biology, botany and environmental studies. He comes to the field of technology purely out of personal passion, and has been writing Mac software for over a decade. He's also an avid birdwatcher, a soccer player, an old-time fiddler and an organic gardener. He lives in Vermont with his wife, their son, a dog, a cat, some chickens and a couple of horses.
Tim is a hands-on kind of guy whose technical expertise ranges from live sound mixing to residential lighting design to IT administration. He's been a Mac user since the '80s and has taught computer skills one-on-one and in workshops, which makes him an ideal addition to our tech support team. Originally from the Bay Area in California, Tim has lived in Vermont since 2009. In his free time he's probably taking photos and - depending on the season - snowshoeing in the woods of Vermont or motorcycling along its twisty backroads.
Melissa Madden is straight-up New Englander. She grew up in Massachusetts, attended college in Maine, and has lived in Vermont for over 20 years. Her background in sales, business development and contracts administration for a couple of technology companies made her a great fit for IGG's support team. Melissa likes to be anywhere outdoors: in the garden, walking Ben (the family's Jack Russell), biking, hanging out by the lake... or on bigger adventures like her recent trip to Arches, Canyonlands, Mesa Verde and Black Canyon of the Gunnison National Parks.
Before joining the glamorous world of software support, John led a humdrum existence as a recording engineer and studio owner, working with artists from Queen Latifah, David Bowie and Matchbox 20 to Anthrax, Iron Maiden and Yngwie Malmsteen. He's also a musician himself, as well as a hardcore ProTools guy. Now living in Vermont after time in Miami and Nashville, he remains a die-hard Yankees fan. A world traveler whose wife, Renata, is Brazilian, John and one of their two sons are allergic to animals with fur. They have turtles and pet fish.