IGG Customer Support is currently closed in celebration of Thanksgiving. Live chat will resume on Saturday, November 29.

About IGG

Who we are

We're a lot like you. We're Mac users. We like to go outside on sunny days. We have kids and mortgages and dogs. We are real people who happen to make software. It's creative, it's fun, and it can be really, really hard. Some days we feel pretty smart, but we never have all the answers. And when everything goes right, we get to help people like ourselves live a little bit better. That feels pretty good.

What we do

We write applications for Macs and Apple mobile devices. We love our gadgets, but we love our families even more. So we try to help folks like us manage our paychecks and our bills and our future. We also spend more hours than anything else here doing something important: communicating with our users. That means solving your problems, listening to your comments, learning new things or hearing great ideas. It also means we develop our apps in a kind of partnership with you: people who buy them, use them, depend on them, and sometimes, even love them.

Where we work

IGG Software, Inc. is a small company based in Putney, Vermont. It was started by Ian G. Gillespie, so his initials became its name. Ian is a real person, too, even if we hardly see him. We work virtually. That means we use everyday tools like email and chat to communicate among ourselves or with partners and customers, without coming in to an office. Instead, we are spread out around Vermont, across the country, or occasionally even abroad. No commuting cuts our carbon output, which is nice, but it also means we are a happy, motivated bunch. We wake up, plug in, and rock out.


Get to know us! Featured staff:

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Ian Gillespie

A California native, Ian's academic background was in biology, botany and environmental studies. He comes to the field of technology purely out of personal passion, and has been writing Mac software for over a decade. He's also an avid birdwatcher, a soccer player, an old-time fiddler and an organic gardener. He lives in Vermont with his wife, their son, a dog, a cat, some chickens and a couple of horses.

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Jon Williams

Jon Williams is the multi-faceted talent behind this website, its online store, our user manuals, and pretty much anything else backstage at IGG. He has a Masters in Sustainable Development, and having spent a year in Cairo, gets around pretty well in Arabic. A devoted spelunker living on the island of Eleuthera in the Bahamas, he's the father of a young daughter and a huge fan of alternative and experimental metal bands.

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Evan Madden

Before joining IGG's support team, Evan worked at L.L. Bean, which he says gave him a great foundation in customer service. He's been a Mac user since he was a kid, majored in History at Plymouth State U. in New Hampshire, and recently traveled to the Dominican Republic. Like most people up here in the north country, Evan is loyal to Boston's teams (Pats, Bruins, Sox). He's also big on winter sports himself, including pickup hockey at night and extreme skiing. Quote: "Black diamonds all the way!" His dogs are named Ben and Lily.

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Tim Mathiesen

Tim is a hands-on kind of guy whose technical expertise ranges from live sound mixing to residential lighting design to IT administration. He's been a Mac user since the '80s and has taught computer skills one-on-one and in workshops, which makes him an ideal addition to our tech support team. Originally from the Bay Area in California, Tim has lived in Vermont since 2009. In his free time he's probably taking photos and - depending on the season - snowshoeing in the woods of Vermont or motorcycling along its twisty backroads.

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