I cannot download from my financial institution using iBank. How can I fix this?

There are numerous factors that may cause downloading in iBank not to work successfully with your financial institution. If you are having issues with downloading data to iBank we suggest working on your issues with IGG Support directly via Live Chat or email. Here is some helpful information you should be ready to provide when contacting IGG…

All transactions are importing with the same Payee name, how do I fix this?

If all transactions are importing using the same payee name, you probably have an Import Rule that is applying this payee name to all transactions when importing. Go to View> Show Import Rules to view your list of Import Rules. Look for a rule with the Payee name or Category which is being applied to your importing transactions erroneously…