Capital One 360 accounts not downloading new transactions

We have had several reports of issues with downloading from Capital One 360 recently. It appears Capital One 360 accounts are being merged over to Capital One now. If you attempt to set up your account(s) choosing “Capital One”, instead of “Capital One 360” you should be able to connect successfully. Note: Credit Card accounts…

Cannot connect with American Express

If you are having issues setting up automatic downloading with your American Express card account, please try choosing “American Express Cards” specifically from the list of banks, with the “s” at the end. This listing should allow you to connect successfully.

Direct Access issues with American Express

If you are having issues setting up downloading for your American Express account please try “American Express Cards” specifically from the list of banks during the set up process (not “American Express Card”). Most American Express customers have better success using the “American Express Cards” option.

NEW UPDATE 11/17: Issues with security quote and exchange rate downloads.

NEW UPDATE:  As of November 17, 2017 these issues should be fixed now in the Banktivity 6.2.4 and 5.6.12 updates for Mac. Please note that Yahoo Finance ended the ability to download prices for any security that does not have a price history chart (including the ones that were working prior to 11/1). Because of…

Not able to import files from Lloyds Bank (UK)

This is an issue that needs to be fixed by Lloyds. Recently Lloyds started sending files without including .qif (or .csv) file extensions, which produces a blank screen in Banktivity when importing. You should be able to download the file from the Lloyds website using an external web browser, like Safari or Firefox. Then manually add the…

Where can I download Banktivity/iBank for Mac? And which version of macOS is supported?

The latest version of Banktivity 7 can be downloaded using the following link: Banktivity 7 (for use with macOS 10.13-10.15) The following links can be used to download older versions of Banktivity/iBank for Mac: Banktivity 6 (for use with macOS 10.12-10.14) Banktivity 5 (for use with macOS 10.9-10.12) iBank 5 (for use with OS X 10.8) iBank 4…

Vanguard updated their download system. When will iBank be compatible with the new changes?

On September 10, 2014 Vanguard upgraded their system. This upgrade has affected downloading for Vanguard accounts in iBank. We have identified the issue and plan on having iBank updated to match with Vanguards new system on Monday, September 15, 2014. On or after September 15th you will need to disable downloading for your Vanguard account in…

Wells Fargo, BB&T and other banks have stopped supporting Direct Connect for Quicken 2011. How do I fix this in iBank 4?

Recently Wells Fargo (and BB&T) have dropped support for Quicken Windows 2011. In this case, you will need to adjust your Direct Connect settings to Quicken Windows 2014 using the utility application Terminal. Please try the following: Quit iBank (if open) by going to iBank> Quit iBank. Open Terminal (located in /Applications/Utilities/Terminal). In Terminal enter…

I just set up my account in iBank, but only a few months of data imported into my account, how can I download the older data?

The amount of data iBank can retrieve when setting up downloading varies from bank to bank. iBank requests all available data going back as far as 1982 during the initial download set up process. However, it is common for many banks to only keep a few months worth of transaction data available on their servers…

I cannot download from my financial institution using iBank. How can I fix this?

There are numerous factors that may cause downloading in iBank not to work successfully with your financial institution. If you are having issues with downloading data to iBank we suggest working on your issues with IGG Support directly via Live Chat or email. Here is some helpful information you should be ready to provide when contacting IGG…