Charles Schwab is offline for Direct Access customers

Charles Schwab is experiencing a technical issue that is preventing users of personal finance applications from refreshing their accounts. The ETA is not known at the moment but we will post updates here as we learn more. In the meantime, you can import your transactions using Banktivity’s built-in browser or an external web browser.

To manually import your data:

Using the built-in web browser

  • Double-Click on the account name for the account you want to set up for Manual/Web Downloads.
  • Inside the popup window that appears, enter the website address for your bank in the “Website” field, then click “Save”.
  • You should now see a listing for your bank in the column on the left side of the Banktivity window under “WEBSITES”.
  • Clicking on the listing for your bank below “WEBSITES” will open your bank’s website within Banktivity.
  • Log in to your account and navigate to the area where your bank allows you to download transaction history.
  • Configure the download options on your bank’s web page correctly to obtain transactions for the dates and account(s) desired. When asked to select a download format, choose OFX (MS Money), QIF (Quicken), QFX (Quicken Web Connect), or CSV.  If the OFX, QIF or QFX file format is available, choose one of those options as they contain the most comprehensive transaction data. If neither of those is available, choose the CSV format. Be aware that Banktivity cannot import investment data from CSV files.
  • Your transaction history should next import into your account in Banktivity.

Using an external web browser

  • Using an external web browser (Safari, Firefox, etc.), log into your bank’s website and navigate to the area where you are able to download transaction history for your account.
  • Configure the download options on your bank’s web page correctly to obtain transactions for the dates and account(s) desired. When asked to select a download format, choose OFX (MS Money), QIF (Quicken), QFX (Quicken Web Connect), or CSV (we recommend saving the downloaded file to the Desktop on your Mac).  If the OFX, QIF or QFX file format is available, choose one of those options as they contain the most comprehensive transaction data. If neither of those is available, choose the CSV format. Be aware that Banktivity cannot import investment data from CSV files.
  • From Banktivity go to File> Import Transactions and select the download file placed on the Desktop then click “Import”.
  • Check the “import into:” drop-down at the top of the import window to make sure the proper account is entered there (change the account if necessary).
  • When completed, you can drag the download file from your Desktop to the trash.