If you are using Banktivity 5 (formerly iBank 5) you will do the following:
- Open Banktivity
- Go to File> Manage Banktivity ID – click “Logout”
- Go back to File> Manage Banktivity ID – click “Continue”, then click “Lost Password”
- Enter the email address you used when starting your Banktivity ID and Direct Access subscription, then click “Send Recovery Email”
- Check your email for a message from no_repy@iggsoftware.com. The subject should be “IGG Customer Account Lost Password.” Open the email and click in the link contained in the email, then enter your new password.
- Enter your Login and Password in the “Banktivity ID Login” window.
If you are using Banktivity 6, you will do the following:
- Open Banktivity
- Go to File> Manage Banktivity Services > Banktivity ID – click “Logout”
- Go back to File> Manage Banktivity Services > Banktivity ID – click “Continue”, then click “Lost Password”
- Enter the email address you used when starting your Banktivity ID and Direct Access subscription, then click “Send Recovery Email”
- Check your email for a message from no_repy@iggsoftware.com. The subject should be “IGG Customer Account Lost Password.” Open the email and click in the link contained in the email, then enter your new password.
- Enter your Login and Password in the “Banktivity ID Login” window.
In both versions, make sure you sign out of your Banktivity ID from ALL devices (Macs & iPhones) first, then go through the lost password process above to avoid getting locked out.