I am having sync issues. What are common causes?

Posted on by John Sawyer

Here are a few of the most common sync issues and solutions you can try if and when experiencing problems while attempting to sync.

  • Cable connected between WiFi router and Mac: If there are any cables connected between the Mac and WiFi router this can cause sync issues. In this case we recommend disconnecting any cables between your Mac and WiFi router so the Mac is connecting to the router via WiFi only.
  • Connected to different WiFi networks or data plan: Your Mac and iOS device both need to be connected to the same WiFi network. We recommend checking System Preferences and Settings to make sure your Mac and iOS device are both connected to the same WiFi network (not accidentally connected to a neighboring network or a data plan). From the Mac go to > System Preferences, and click “Network.” From the iOS device open the “Settings” app, then tap “WiFi.”
  • Dual-Band WiFi routers: When using dual-band WiFi routers (2.4GHz and 5.0GHz) it is possible for the Mac and iOS device to connect to separate bands of the same router, which can cause sync issues. In this case we recommend editing the settings on the router. You could try labeling the bands separately. You could also try disabling one of the bands.
    Note: Apple AirPort routers (AirPort Extreme, AirPort Express and Time Capsule) are dual-band. There is a great article on “Creating a Dedicated 5GHz AirPort Network” available here: http://www.macinstruct.com/node/548
  • iPhone 4S: The iPhone 4S only works on 2.4GHz WiFi band, will not work with the 5.0GHz band of dual-band routers.  See above for recommendations when using dual-band WiFi routers.
  • Firewall: Firewall settings can prevent iBank’s ability to sync successfully. On the Mac, go to > System Preferences, click the “Security & Privacy” button, and click the “Firewall” tab.  Choose “Set access for specific services and applications,” add iBank to the list of applications, and make sure it is set to “Allow incoming connections.” If iBank was already in the list, delete it and add it again. Next, quit and relaunch iBank on the Mac, then attempt to sync again.  You may need to check Firewall settings for your WiFi router also.
  • Bluetooth: If Bluetooth is on from the iOS device, this can sometimes cause sync issues. In this case we recommend trying to sync with Bluetooth off from the iOS device.  Open the “Settings” app on the iOS device, tap “Bluetooth,” then switch Bluetooth to off.
  • Power iOS device Off and On: In some cases sync issues can be resolved by powering the iOS device off, and on again. Press and hold the On/Off button at the top of the iOS device, then “Slide to Power Off’.” After the device has powered off, press the On/Off button again to power back on.
  • Antivirus software: In some cases antivirus software can cause sync issues. If you have any antivirus software installed, you may want to try turning off your antivirus software if you are experiencing sync issues with iBank.
  • WebDAV URL: When using WebDAV as your sync method make sure that you are entering the URL properly for the sync folder you have set up with your WebDAV service provider. URLs are case sensitive; make sure you are matching case for the URL exactly in iBank when entering the URL. Also, make sure that you are including a slash “/“ at the end of the URL. For example: https://disk.swissdisk.com/UserName/SyncFolderName/

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