Direct Access and Capital One

There have been reports that users with Capital One accounts are being asked for secondary authorization (MFA) multiple times. The reason you are seeing this is that Capital One recently made some security changes, and your linked account will no longer connect without secondary authentication. We’re sorry for the inconvenience and are working with our aggregation partner, Yodlee, to resolve this issue.

The bottom line is for you to be able to connect your account in Banktivity (or any personal finance app), Capital One will need to make changes on their end. If you would like to contact Capital One directly to let them know you are being inconvenienced by these changes, that may help push things along.

In the meantime, you can use Manual/Web Downloads to import your transactions:

  • Double-Click on the account name for the account you want to set up for Manual/Web Downloads.
  • Inside the popup window that appears, enter the website address for your bank in the “Website” field, then click “Save”.
  • You should now see a listing for your bank in the column on the left side of the Banktivity window under “WEBSITES”.
  • Clicking on the listing for your bank below “WEBSITES” will open your bank’s website within Banktivity.
  • Log in to your account and navigate to the area where your bank allows you to download transaction history.
  • Configure the download options on your bank’s web page correctly to obtain transactions for the dates and account(s) desired. When asked to select a download format, choose OFX (MS Money), QIF (Quicken), QFX (Quicken Web Connect), or CSV.  If the OFX, QIF or QFX file format is available, choose one of those options as they contain the most comprehensive transaction data. If neither of those are available, choose the CSV format. Be aware that Banktivity cannot import investment data from CSV files.
  • Your transaction history should next import into your account in Banktivity.