We have recently learned from our Direct Access backend provider that as of September 14th, 2019, IGG Software will be unable to support Direct Access for many Banking and Credit Card accounts held at UK and EU financial institutions. Loans, Mortgages, Bills, Stocks, and Insurance accounts will continue to be supported.
This interruption in service is a result of the new Open Banking regulations set forth by the Finance Conduct Authority. We are investigating what it will take to restore connectivity in the coming months. We are working with our data aggregator to understand and meet these new requirements, but this outcome is not guaranteed.
If you have been relying on Direct Access to connect to some of your UK/EU banks you have a couple of options going forward:
• Download files from your bank’s website – Many banks allow you to download transactions from their website and you can then import these into Banktivity.
• Enter transactions manually – Banktivity has an outstanding transaction editor and transaction entry feature. You can manually enter your transactions and reconcile them with your bank statements to ensure they are accurate.
We are sorry for this unexpected upcoming change of service. Please reach out to support with any questions that we have not addressed.