We have heard some reports of issues with Banktivity ID and/or Cloud Sync passwords after upgrading to Banktivity 7. Our development team recommends the following steps to help resolve these issues:
Open Keychain Access on your Mac. Keychain Access is a default utility application that comes pre-installed on all Macs. Keychain Access is located inside the Utilities folder, the Utilities folder is located inside the Applications folder – /Applications/Utilities/Keychain Access
You can also try searching for: Keychain Access
From Keychain Access search for the following Keychain Items and delete any/all Keychain Items you find:
After deleting the existing keychains, you will need to Restart your Mac for the changes to take effect. After your Mac restarts you may need to sign in to your Banktivity ID and enter your Cloud Sync password one more time, but after that your issues should be resolved.