Wells Fargo transactions are importing into the wrong account

We are aware of an issue with Wells Fargo whereby transactions are being imported into the wrong accounts when using Direct Access. The Direct Access team is currently working on a fix. We will post an update when more information becomes available. Sorry for the inconvenience this is causing!

Update (1/26) We are hoping for a quicker resolution time, but the current ETA for Wells Fargo being back online with Direct Access is 1/31.

Update (2/2) Our Direct Access Connectivity team believes the issue should be resolved now. You may need to completely delete your existing Direct Access settings and set up online access for your account again. Please use the following steps:

To remove a connection:
– Double-Click on the account name for the account.
– Click “Check Status” followed by “Take Offline”
(repeat the above for any/all Wells Fargo accounts)

– Go to File> Manage Banktivity Services> Direct Access
– Click on the text that says “Click here to view currently active banks”.
– From the list of your Direct Access Banks, click the ’Delete’ button next to the bank you want to remove.

To set up the connection again:
– Go to Account> Configure Automatic Downloads
– Follow on screen prompts to set up your account.
(repeat the above for any/all Wells Fargo accounts)

You will also need to delete any transactions that imported into the wrong accounts manually.