Nancy Powers Libby has written 32 articles

UPDATE (10/15/19): Banktivity 7.3.1 crashing when importing transactions on Catalina

FIXED in 7.3.2! If you purchased Banktivity directly from the IGG website, you can download the update here: https://www.iggsoftware.com/banktivity/download.php If you purchased Bantivity from Apple, you will need to download the update directly from them. It should be available for download very soon. We are aware of an issue whereby Banktivity 7.3.1 crashes when importing…

Banktivity 6 is not supported on macOS Catalina

If you are running Banktivity 6 and are planning on upgrading to macOS Catalina, you will need to upgrade to version 7. macOS Catalina has some significant under the hood changes which causes Banktivity 6 to crash frequently when accessing accounts. If you wish to upgrade to macOS Catalina, you can upgrade to Banktivity 7…

Direct Download/Bill Pay (OFX) with Citi Credit Cards

To download transactions into your Citi Credit Card account, you must be running Banktivity 7.3.1 (or higher). If you have been using Direct Download (OFX) with previous versions of Banktivity, you will need to take your account offline and set up online account access again. Disabling Online Access: From Banktivity, Double-click on your Citi Credit…

A message to our UK/EU users regarding Direct Access

We have recently learned from our Direct Access backend provider that as of September 14th, 2019, IGG Software will be unable to support Direct Access for many Banking and Credit Card accounts held at UK and EU financial institutions. Loans, Mortgages, Bills, Stocks, and Insurance accounts will continue to be supported. This interruption in service…

Setting up Direct Connect/OFX Bill Pay with TD Bank

In order to use Direct Connect/OFX Bill Pay with TD Bank, you must grant Banktivity access. Here’s how to do that: Log in to your account on the TD Bank website and go to Account Options > Account Services > Account Settings > Manage Linked Services. Then, approve Quicken Windows 2016 for financial tool access.…

Crash after updating to Banktivity 7.2.1 for iPhone or iPad

We have discovered a bug where Banktivity 7.2.1 will crash with Face ID enabled. Until we have the issue resolved, you can disable Face ID, open your document, then turn Face ID back on. Here are the steps: Open the Settings app on your iPhone/iPadScroll down and tap on Face ID & PasscodeEnter your device…

Setting up Direct Connect with Chase.

When setting up your Chase account in Banktivity, you will be asked to confirm your identity on Chase’s website. The steps to set up Direct Connect are as follows: Launch Banktivity Choose the “+” sign to add a new account Choose “Account at a bank, credit union or other financial institution, then “Next” Choose “Chase”…

Invalid security symbols causes Banktivity 7 to crash on launch

We are seeing some cases whereby Banktivity 7 quits unexpectedly on launch. We are seeing this with Banktivity documents that have security symbols containing only numbers. We are currently working on fixing this behavior but in the meantime, holding the Shift key on launch will keep Banktivity 7 from updating quotes. Once the app is…