Ian Gillespie has written 18 articles

Document data not opening when launching Banktivity

The ability for Banktivity to open your Document (data) file automatically when launching the Banktivity application relies on the Recent Items setting in System Preferences on your Mac.  Go to > System Preferences, then click’General’, look for the setting entered with: Recent items ____ Documents, Apps, and Servers This setting will need to be set to…

I can’t set up an account to use Direct Access

This article is to help resolve issues when you are trying to set up a Direct Access connection for the first time, but it is failing. If your account used to connect using Direct Access, but isn’t any more, please see this article. If you are entering in your correct credentials and security questions, but…

How do I fix a Direct Access account that is no longer updating?

This support article will discuss how to troubleshoot and resolve existing Direct Access connections. Please note, this article is only for Direct Access connections, it is not for Direct Connect (OFX) connections. Confirm the account that is no longer updating is using Direct Access. To do this click the little cloud icon next to the account and verify…

How do I solve, “‘iBank 5’ is damaged and can’t be opened.”

This message seems to appear for some customers who have bought iBank 5 from the Mac App Store. It is happening because Apple has an expired certificate. It isn’t an issue with IGG. The full message reads: “iBank 5” is damaged and can’t be opened. Delete “iBank 5” and download it again from the App…

My Credit Card Number Changed and My Automatic Transaction Downloads Will Not Function

To solve this issue please try the following: 1) Navigate to your account in the sidebar of the iBank document window 2) Click the little icon next to it 3) In the sheet that comes down, choose “Take Offline” 4) From the menu at the top of the screen choose, Account > Set Up Online…

How to resolve “Transaction templates need a title, transaction type and currency.”

This error message can occur when using our Cloud Sync and it indicates that some of your transaction templates have invalid data. The best way to resolve this issue is to follow these steps: Launch iBank and go to Preferences > General and make sure auto-updating the document is off Close your iBank document, if it…