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We are aware that some customers have been seeing a “403 Forbidden” error when trying to perform various functions in Banktivity for Mac, iPhone, and iPad. After much research and data gathering, we identified that this issue only happened when using OpenDNS. OpenDNS is a domain name service provider owned by Cisco. You can learn…
Our Direct Access team has informed us that Optum Bank has introduced Google Captcha to their login protocol. At this time, Google Captcha is not supported but it should be implemented in the first quarter of 2020. In the meantime, you can use Manual/Web Downloads to import your transactions: Double-Click on the account name for…
UPDATED: December 2, 2019 Our Direct Access Connectivity team believes you should be able to connect to your Capital One accounts now. You may need to completely delete your existing Direct Access settings and setting up online access for your account again. Please use the following steps: To remove a connection: Double-Click on the account…
UPDATE 11/4/2019 — The issue is confirmed fixed! ********************************************************************** We have discovered PNC accounts failing with Error 429 as the PNC website is throwing the following exception: “In order to link to your PNC account, we require verification of account ownership as an additional security measure. Account ownership must be verified using a one-time passcode…
At Apple’s Developer Conference in June, important announcements included previews of macOS 10.15, Catalina, the new operating system for Mac, and iOS 13 for Apple mobile devices. As Mac OS X Developers, we are privileged to be among the first to test these new operating systems and to explore how it might be used to…
Currently Apple Card accounts are only accessible via the Apple Wallet app. Unfortunately, we cannot support mobile sites based with iOS access only as of now. Apple Card accounts would need to be updated manually in Banktivity until this changes. If Apple (or Goldman Sachs) decides to allow access to Apple Card account information online…
We have recently learned from our Direct Access backend provider that as of September 14th, 2019, IGG Software will be unable to support Direct Access for many Banking and Credit Card accounts held at UK and EU financial institutions. Loans, Mortgages, Bills, Stocks, and Insurance accounts will continue to be supported. This interruption in service…
We have discovered a bug where Banktivity 7.2.1 will crash with Face ID enabled. Until we have the issue resolved, you can disable Face ID, open your document, then turn Face ID back on. Here are the steps: Open the Settings app on your iPhone/iPadScroll down and tap on Face ID & PasscodeEnter your device…
We have had several reports of issues with downloading from Capital One 360 recently. It appears Capital One 360 accounts are being merged over to Capital One now. If you attempt to set up your account(s) choosing “Capital One”, instead of “Capital One 360” you should be able to connect successfully. Note: Credit Card accounts…
If you are having issues setting up automatic downloading with your American Express card account, please try choosing “American Express Cards” specifically from the list of banks, with the “s” at the end. This listing should allow you to connect successfully.
October 24, 2019 | 15 Comments
Hello, my name is Nancy Libby and I manage IGG’s tech support team. This blog post is a little different than some of our past ones as...
November 23, 2019, 12:39 AM
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