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We have recently learned from our Direct Access backend provider that as of September 14th, 2019, IGG Software will be unable to support Direct Access for the nine UK banks listed below. This interruption in service is a result of the new Open Banking regulations set forth by the Finance Conduct Authority. We are investigating…
We have discovered a bug where Banktivity 7.2.1 will crash with Face ID enabled. Until we have the issue resolved, you can disable Face ID, open your document, then turn Face ID back on. Here are the steps: Open the Settings app on your iPhone/iPadScroll down and tap on Face ID & PasscodeEnter your device…
We have had several reports of issues with downloading from Capital One 360 recently. It appears Capital One 360 accounts are being merged over to Capital One now. If you attempt to set up your account(s) choosing “Capital One”, instead of “Capital One 360” you should be able to connect successfully. Note: Credit Card accounts…
If you are having issues setting up automatic downloading with your American Express card account, please try choosing “American Express Cards” specifically from the list of banks, with the “s” at the end. This listing should allow you to connect successfully.
If you would like to remove your connected accounts from Direct Access and/or delete your data from our Cloud Sync server, please follow these instructions. Please note, if you do this there is no “undo” and your data will not be recoverable. Normally people only want to do this if they have decided they no…
If you are having issues setting up downloading for your American Express account please try “American Express Cards” specifically from the list of banks during the set up process (not “American Express Card”). Most American Express customers have better success using the “American Express Cards” option.
When Banktivity does a deep refresh, the aggregator grabs all available transactions from a bank’s website, whereas a regular refresh only gets what’s cached. Since a deep refresh can take a while, Banktivity will sit there waiting for results without showing any indicators. If it is quit before the refresh finishes, it will grab any…
If you accidentally opened version 3 of Banktivity for iOS after upgrading your data to Banktivity version 4, you may see a sync error indicating your data is inaccessible the next time you open Banktivity for iOS 4. To resolve this error, you will need to reset your upgraded data using the following steps: Launch…
Banktivity for iPad 4 and Banktivity for iPhone 4 only sync with Banktivity 6 for Mac. You will also need iOS 11 for Banktivity iOS 4 apps. You can also sync iPad to iPad, iPhone to iPhone or any combination of the two devices. Important: Because of the addition of several new features in Banktivity…
There are two options to move your existing financial data that you have in Banktivity for iPad 3 and/or Banktivity for iPhone 3 into version 4. Before you get started be sure to install version 4 on either your iPhone, iPad or both. Then follow the steps in either of the options below: Option 1,…
January 15, 2019 | 13 Comments
The Mac App Store is almost exactly 8 years old as I write this (it was first released to the public on January 6, 2011). When we first heard...
August 8, 2019, 07:12 PM
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